AUSTRALIAN WOMENS TRAVEL
ABN 519 673 390 61
BOOKING TERMS AND CONDITIONS
BOOKING TERMS AND CONDITIONS
By making a booking and paying a deposit you accept the following terms and conditions.
Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions. By making a booking and paying a deposit, it is deemed that you have read, accepted and understood the following terms and conditions for the booking.
PRICING: All prices quoted are in Australian dollar. Prices are inclusive of GST.
PAYMENT: A deposit of 25% of the tour price, per person together with a completed booking form is required within 7 days of reservation. This deposit is non-refundable in the event of cancellation by the participant. Travel Insurance is required for all of our tours. As this deposit is non-refundable we strongly recommend travel insurance be taken out as soon as possible. This way your deposit is protected in the event you need to cancel through unforeseen illness.
BALANCE OF PAYMENT: A second payment must be made by the due date shown on your invoice. Full payment must be made by the due date shown on your invoice. Failure to do so will result in increased charges. Payments may be made by cash, cheque or direct bank deposit. We may cancel your booking if either the deposit payment or final payment is not paid by the relevant due date. In the event of cancellation, the cancellation conditions set out below will apply.
NOT INCLUDED: The tour price does not include beverages with meals unless specified, and any meals and sightseeing tours not specified. It is your responsibility to ensure settlement of any charges made by a hotel or provider of any service, for extra services ordered directly by you such as room service, mini bar, laundry, post, telephone charges, items of personal nature or tips. Visa (if applicable), travel insurance and excess baggage fees are not included in our prices.
- Lunch, dinner, refreshment, snacks and drinks : At your own cost during the tour.
- Entrance fees: To anything not mentioned in the official itinerary or inclusions lists.
- Occasional options evening theatre, festival visits and entrances not detailed in the inclusion lists.
- Incidental expenses: Room service, mini bar expenses and bar tab. All these expenses must be settled prior to leaving the accommodation.
- Passport: At your own cost before departure.
- Travel Insurance: Your choice of provider.
- Visas fees: At your own cost before departure.
- Laundry costs: Laundry facilities may be available and will be used at your own cost.
- Shipping charges: For return of purchases made during the tour, or return of property lost on tour.
- Pre and post tour accommodation and transfers: Only accommodation and transfers with the group, during the tour are included and do not include those before or after the your within Australia.
PASSPORTS AND TRAVEL DOCUMENTS: It is imperative that you have a valid passport with a minimum of 6 months’ validity as per the date of you proposed return flight home. It is your responsibility to ensure that all passports, visas, travel permits, health certificates and other documentation required for you tour are obtained and are in order. You are responsible for any additional costs incurred by either us, or you, as a result of any failure with these requirements. We are not liable for any loss or expense due to a passenger failure to have a valid passport or visa. We will advise procedures for obtaining a visa (if applicable) and provide assistance if required. For security reasons, airlines require your name exactly as it appears in your passport. It remains your responsibility to advise these details to Australian Women’s Travel correctly. If you do not provide the correct information and we have to re-issue airline tickets or other documentation, we will be compelled to pass on any additional costs to participants requiring document re-issue.
VISA: You will require a Tourist Visa for your tour to India. You must obtain and pay for this before the departure of the tour. We will advise procedures for obtaining a visa. We are not responsible for any outcomes or consequences to you and your participation in the tour if the required visa is not obtained or brought with you to the airport at time of departure.
CHANGES IN ITINERARY: If we are forced to change your booking or part of it for reasons beyond our control, for instance if the airline changes its timetable, we reserve the right to vary your itinerary and will give you the earliest possible notice.
CANCELLATION: All cancellations must be made in writing to Australian Womens Travel, on a business day, between normal business hours and will be subject to the following cancellations charges.
- Cancellations on more than 120 days prior to departure - deposit will be forfeited plus an Australian Womens Travel amendment will apply.
- Cancellations between 120 - 70 days prior to departure 70% of total cost will be forfeited.
- Cancellations on less than 70 days before departure - 100% of total cost will be forfeited. In addition to this fee are any charges made by Hotels, Tour Operators, Airlines or any other principal.
MINIMUM GROUP NUMBER: The escorted tours are subject to a minimum number of participants as determined by us. If the minimum number of participants is not reached, the tour will be cancelled with all monies refunded.
TWIN SHARE: If you paying for a twin share and will be sharing a room, we will endeavour to match you with another single participant. We accept no responsibility for the suitability of the rooming partner. If at any time during the tour you consider the room partner unsuitable, we will endeavour to arrange a private room (if available) at additional cost of which will be borne by you.
TRANSFER OF TOUR: None of the airfares, accommodation, meals, entrance tickets, transfers or other services included in the tour you have purchased, are transferable by you to another person or time. Anything not utilised by yourself, becomes the property of Australian Womens Travel.
REFUNDS: No refund is available for cancellations after the tour has commenced, or in respect of any tours. None of the airfares, accommodation, meals, entrance tickets, transfers or other services not utilised by yourself are transferable to another person by you and become the property of Australian Womens Travel.
EXCLUSION FROM TOUR: You may be excluded from the tour at our discretion if you fail to comply with our reasonable instruction while on tour. If you interfere with other clients’ enjoyment of the tour, if you jeopardize the safety of other clients, serious verbal and any physical abuse or bullying of any sort will not be tolerated. If you engage in illegal or undesirable behaviour, or if you otherwise become a hazard to yourself and other clients. You will not be entitled to a refund and we will not be responsible for any expenses that you may incur if you are excluded from a tour for any of these reasons.
ACCOMMODATION: If by choice or circumstance during the tour a private room is required, the private room pricing will apply. In heritage hotels, room size and layout can vary from room to room. These heritage hotels often do not have lifts. You are responsible for any cost incurred as a result of damage or excess cleaning fees related to your accommodation.
BAGGAGE ALLOWANCE: The cost of excess baggage above what is stated on your ticket will be your responsibility.
CHANGES TO THE ITINERARY: Every effort has been made to ensure accuracy. Itineraries are subject to change and if we are forced to change your booking, or part of it for reasons beyond our control prior to, or during actual travel, we bear no responsibility for this and reserve the right to vary your holiday itinerary and give you prompt notice.
HEALTH AND FITNESS: A minimum level of fitness is required to participate in our tours. As a minimum, you will be able to walk at least 3 km on uneven surfaces, carry your own luggage and walk up a few flights of stairs with ease. You must inform us before the commencement of the tour of any medical condition that you have which may affect your ability to participate in the tour. We exclude any liability for any illness, injury or death sustained by you on tour as a result of any pre-existing medical condition. We will not be responsible for, and you agree to release us from, any liability arising out of any medical condition, illness or injury that you may suffer during the tour as a result of the tour. You should consult your doctor or travel medical specialist in your home state before travelling regarding any inoculations, medications and other health precautions that should be taken in relation to travel within the regions comprising your tour.
PARTICIPATION: All participants agree that Australian Womens Travel may take photographs and films of you while on this tour and that those may be added to our brochures and advertising without any further consent from you.
TRAVEL INSURANCE: It is a condition of travelling on our tours that you have comprehensive travel insurance to cover you for the full duration of your journey for costs associated with illness, injury, death, loss or damage to baggage and personal items, cancellation, loss of deposit, medical and hospitalisation, on expenses, repatriation and curtailment expenses and accidental death and disability. We will be able to advise you on request about travel insurance packages: however, you are solely responsible for obtaining appropriate insurance cover as set out above.
CONSULAR ADVICE: We recommend that your review information issued by the Australian Department of Foreign Affairs and Trade by calling 1300 555 135 or by visiting their website at www.smarttraveller.gov.au
WEBSITE: We make every effort to ensure that the information presented on our website is correct. However, we are not able to guarantee that accuracy of all information, nor are we able to guarantee the site is free from errors of faults. We also reserve the right to change this information including the Terms and Conditions at any time.
RISK AND LIABILITY: You and your legal representatives, release and discharge Australian Womens Travel, it’s subsidiary and affiliated corporations, their officers, agents and employees from any and all liability for property loss or damage and/or any and all damages resulting from death or personal injuries, including loss of services, which you may sustain, on account of, arising of or while engaged on any tour. Means of transportation or other services, whether due to ownership, maintenance, use, operation or control of any automobile, bicycle, boat, motor or other vehicle, inn, common carrier or government authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines, or any delays or changes of itinerary, including any extra expense which you may incur as a result of the foregoing clauses.
You acknowledge and agree that there are inherent risk factors involved in participating in the tour, including without limitation possible contact with native fauna, local residents, unforeseen events and travel in remote locations. By making a booking you agree to accept all risks associated with the tour. We exclude, and you unconditionally release us from, all liability, including without limitation in contract and in tort, for any cause of action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alternation or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
Each service provider is responsible for the part of the tour it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs, expenses, including without limitation on any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with you tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider. You are responsible for any injury, loss damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.
- In the case that the international flight does not leave from your town or closest Capital city. You will be responsible for the cost of the domestic flight to the nearest Capital city that does.
- Please note you may be required to fly to another Australian capital city to connect. If this is necessary then you will be responsible for the extra cost.
- Should there be any reason that any of your flights or train travel be cancelled or delayed whilst on tour (e.g. strikes, weather etc). You are responsible for the payment of any accommodation, transfers and miscellaneous costs, relating to this situation and it is recommended that you claim any out of pockets expenses as a result of this with your Travel Insurance agent.
*NOTE WELL *
Should there be any reason that any of your flights or train travel be cancelled or delayed whilst on tour (e.g. strikes, weather etc). You are responsible for the payment of any accommodation, transfers and miscellaneous costs, relating to this situation and it is recommended that you claim any out of pockets expenses as a result of this with your Travel Insurance agent.
If Mary Hamilton- Smith is unavailable to act as Tour Escort on any tour arranged by Australian Womens Travel, a substitute from Australian Womens Travel will be sent in her place.
UNDERSTAND THAT THERE WILL BE NO EXCEPTIONS TO OUR REFUND & CANCELLATION